:root{--blue:#2563eb;--blue-soft:#eff4ff;--red:#e5484d;--green:#30a46c;--amber:#e2a336;--text:#1c2024;--muted:#80838d;--line:#e8e8ec;--bg:#f4f5f7;color:var(--text);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Noto Sans,Noto Sans Devanagari,Noto Sans Tamil,PingFang SC,Microsoft YaHei,sans-serif;font-size:14px}*{box-sizing:border-box}body{background:var(--bg);margin:0}button{font:inherit;cursor:pointer}input,textarea,select{font:inherit;color:inherit}.muted{color:var(--muted)}.small{font-size:12px}.pad{padding:16px}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace}button.primary{background:var(--blue);color:#fff;border:none;border-radius:8px;padding:8px 16px;font-weight:600}button.primary:disabled{opacity:.5;cursor:default}button.primary.small{border-radius:6px;padding:4px 12px;font-size:12px}button.danger-outline{color:var(--red);background:#fff;border:1px solid #f3c1c3;border-radius:8px;padding:7px 14px}button.link{color:var(--blue);background:0 0;border:none;padding:4px 6px}button.link.center{align-self:center}.login-page{justify-content:center;align-items:center;min-height:100vh;display:flex}.login-card{background:#fff;border-radius:14px;flex-direction:column;gap:14px;width:340px;padding:28px;display:flex;box-shadow:0 4px 24px #0000000f}.login-head{justify-content:space-between;align-items:center;display:flex}.login-card h1{margin:0;font-size:20px}.login-card label{color:var(--muted);flex-direction:column;gap:6px;font-size:13px;display:flex}.login-card input{color:var(--text);border:1px solid #d0d3da;border-radius:8px;padding:10px 12px}.login-card button.primary{margin-top:4px;padding:10px}.error{color:var(--red);font-size:13px}.notice{background:var(--blue-soft);color:#1e40af;border-radius:8px;padding:8px 12px;font-size:13px}.app{flex-direction:column;height:100vh;display:flex}.topbar{color:#fff;background:#111827;flex-shrink:0;justify-content:space-between;align-items:center;height:52px;padding:0 16px;display:flex}.brand{font-size:16px;font-weight:700}.topbar-right{align-items:center;gap:12px;font-size:13px;display:flex}.topbar button.link{color:#c7d2fe}.presence{color:#cbd5e1;cursor:default}.me{color:#e5e7eb}.status-toggle{background:#1f2937;border-radius:8px;padding:2px;display:flex}.status-toggle button{color:#9ca3af;background:0 0;border:none;border-radius:6px;padding:4px 10px;font-size:12px}.status-toggle.online button.on{background:var(--green);color:#fff}.status-toggle.away button.on{background:var(--amber);color:#fff}.banner{color:#8a5a00;text-align:center;background:#fff8e6;padding:6px;font-size:13px}.workspace{flex:1;grid-template-columns:300px 1fr 280px;min-height:0;display:grid}.empty-pane{color:var(--muted);grid-column:2/4;justify-content:center;align-items:center;display:flex}.conv-list{border-right:1px solid var(--line);background:#fff;flex-direction:column;min-height:0;display:flex}.tabs{border-bottom:1px solid var(--line);display:flex}.tabs button{color:var(--muted);background:0 0;border:none;border-bottom:2px solid #0000;flex:1;justify-content:center;align-items:center;gap:6px;padding:12px 4px;display:flex}.tabs button.on{color:var(--text);border-bottom-color:var(--blue);font-weight:600}.count{text-align:center;min-width:18px;height:18px;color:var(--text);background:#e5e7eb;border-radius:9px;padding:0 5px;font-size:11px;font-weight:600;line-height:18px}.count.alert{background:var(--red);color:#fff}.items{flex:1;overflow-y:auto}.conv-item{cursor:pointer;border-bottom:1px solid #f1f1f4;gap:10px;padding:12px 14px;display:flex;position:relative}.conv-item:hover{background:#fafbfc}.conv-item.selected{background:var(--blue-soft)}.avatar{color:#1e40af;background:#dbe4ff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-weight:700;display:flex}.conv-body{flex:1;min-width:0}.conv-top{justify-content:space-between;gap:8px;display:flex}.conv-name{white-space:nowrap;text-overflow:ellipsis;font-weight:600;overflow:hidden}.conv-time{color:var(--muted);flex-shrink:0;font-size:11px}.conv-sub{color:var(--muted);margin-top:1px;font-size:11px}.conv-preview{color:#60646c;white-space:nowrap;text-overflow:ellipsis;margin-top:4px;font-size:13px;overflow:hidden}.conv-actions{justify-content:space-between;align-items:center;margin-top:8px;display:flex}.wait{color:var(--amber);font-size:12px;font-weight:600}.count.unread{position:absolute;bottom:14px;right:14px}.chat{background:var(--bg);flex-direction:column;min-height:0;display:flex}.chat-head{border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;padding:12px 18px;display:flex}.chat-title{font-size:15px;font-weight:700}.chat-actions{gap:8px;display:flex}.chat-messages{flex-direction:column;flex:1;gap:12px;padding:18px;display:flex;overflow-y:auto}.sys{color:var(--muted);background:#eceef2;border-radius:10px;align-self:center;padding:4px 10px;font-size:12px}.msg{flex-direction:column;max-width:70%;display:flex}.msg.them{align-self:flex-start}.msg.me{align-self:flex-end;align-items:flex-end}.msg-name{color:var(--muted);margin:0 4px 3px;font-size:11px}.bubble{white-space:pre-wrap;word-break:break-word;border-radius:12px;padding:9px 13px;line-height:1.5}.msg.them .bubble{border:1px solid var(--line);background:#fff;border-bottom-left-radius:4px}.msg.me .bubble{background:var(--blue);color:#fff;border-bottom-right-radius:4px}.msg.pending .bubble,.msg.failed .bubble{opacity:.55}.composer{border-top:1px solid var(--line);background:#fff;align-items:flex-end;gap:10px;padding:12px 14px;display:flex}.composer textarea{resize:none;border:1px solid #d0d3da;border-radius:10px;outline:none;flex:1;padding:9px 12px;line-height:1.45}.composer textarea:focus{border-color:var(--blue)}.composer.readonly{color:var(--muted);justify-content:center;padding:18px;font-size:13px}.customer{border-left:1px solid var(--line);background:#fff;padding:16px 18px;overflow-y:auto}.customer h3{margin:0 0 12px;font-size:14px}.customer h4{color:var(--muted);margin:18px 0 8px;font-size:13px;font-weight:600}.customer dl{grid-template-columns:auto 1fr;gap:8px 12px;margin:0;font-size:13px;display:grid}.customer dl>div{display:contents}.customer dt{color:var(--muted)}.customer dd{word-break:break-all;margin:0}.admin-page{max-width:900px;padding:24px 32px;overflow-y:auto}.admin-page h2{margin-top:0}.table{border-collapse:collapse;background:#fff;border-radius:10px;width:100%;margin:12px 0 24px;overflow:hidden}.table th,.table td{text-align:left;border-bottom:1px solid var(--line);padding:10px 14px;font-size:13px}.table th{color:var(--muted);background:#fafbfc;font-weight:600}.row-actions{text-align:right;white-space:nowrap}.agent-form{flex-wrap:wrap;gap:8px;display:flex}.agent-form input,.agent-form select{background:#fff;border:1px solid #d0d3da;border-radius:8px;padding:8px 10px}.toast{color:#fff;background:#111827;border-radius:10px;padding:10px 18px;font-size:13px;position:fixed;bottom:24px;left:50%;transform:translate(-50%);box-shadow:0 4px 16px #0003}@media (width<=1100px){.workspace{grid-template-columns:260px 1fr}.customer{display:none}.empty-pane{grid-column:2/3}}button.outline{color:var(--text);background:#fff;border:1px solid #d0d3da;border-radius:8px;padding:7px 14px}.topbar button.link.active{color:#fff;text-decoration:underline}.dropdown{position:relative}.menu{border:1px solid var(--line);z-index:10;background:#fff;border-radius:10px;min-width:220px;max-height:360px;padding:6px;position:absolute;top:40px;right:0;overflow-y:auto;box-shadow:0 8px 24px #0000001f}.menu-title{color:var(--muted);padding:6px 10px;font-size:12px}.menu-empty{color:var(--muted);padding:8px 10px;font-size:13px}.menu button{text-align:left;background:0 0;border:none;border-radius:6px;align-items:center;gap:8px;width:100%;padding:8px 10px;display:flex}.menu button:hover{background:var(--blue-soft)}.dot{background:#c4c6cc;border-radius:50%;flex-shrink:0;width:8px;height:8px}.dot.online{background:var(--green)}.dot.away{background:var(--amber)}.bubble.media{border:1px solid var(--line);padding:4px;background:#fff!important}.bubble.media img{border-radius:8px;max-width:260px;max-height:300px;display:block}.file-card{color:inherit;align-items:center;gap:10px;min-width:200px;text-decoration:none;display:flex}.file-card .ficon{width:38px;height:38px;color:var(--blue);background:#eef2ff;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;font-size:10px;font-weight:700;display:flex}.msg.me .file-card .ficon{color:#fff;background:#fff3}.file-card .fname{word-break:break-all;font-size:13px;font-weight:600;display:block}.file-card .fsize{opacity:.75;margin-top:2px;font-size:11px;display:block}.trans{color:#374151;white-space:pre-wrap;word-break:break-word;background:#fffbea;border:1px solid #f5e6a8;border-radius:10px;max-width:100%;margin-top:4px;padding:6px 10px;font-size:13px;line-height:1.45}.trans.muted{color:var(--muted);background:0 0;border:none;padding:2px 4px;font-size:12px}.trans.link{color:var(--red);background:0 0;border:none;padding:2px 4px;font-size:12px}.trans.orig{color:#4b5563;background:#f3f4f6;border-color:#e5e7eb;font-size:12px}.receipt{color:var(--muted);margin:3px 4px 0;font-size:11px}.typing{color:var(--muted);align-self:flex-start;align-items:center;gap:6px;font-size:12px;display:flex}.typing-text{color:var(--green)!important}.dots{gap:3px;display:inline-flex}.dots i{background:#a0a3ab;border-radius:50%;width:5px;height:5px;animation:1.2s infinite both blink}.dots i:nth-child(2){animation-delay:.2s}.dots i:nth-child(3){animation-delay:.4s}@keyframes blink{0%,80%,to{opacity:.25}40%{opacity:1}}.composer-box{border-top:1px solid var(--line);background:#fff}.composer-box .composer{border-top:none;padding-top:4px}.toolbar{align-items:center;gap:4px;padding:8px 14px 0;display:flex;position:relative}.toolbar .tool{background:0 0;border:none;border-radius:6px;width:32px;height:30px;font-size:18px}.toolbar .tool:hover{background:#f0f1f4}.tool-text{color:var(--muted);background:#f3f4f6;border:none;border-radius:14px;margin-left:auto;padding:4px 12px;font-size:12px}.tool-text.on{color:#1a7f4b;background:#e7f6ee;font-weight:600}.tool-text:disabled{opacity:.6;cursor:not-allowed}.emoji-pop{border:1px solid var(--line);z-index:5;background:#fff;border-radius:12px;grid-template-columns:repeat(8,1fr);gap:2px;padding:8px;display:grid;position:absolute;bottom:36px;left:10px;box-shadow:0 6px 24px #0000001f}.emoji-pop button{background:0 0;border:none;border-radius:8px;width:34px;height:34px;font-size:20px}.emoji-pop button:hover{background:#f0f1f4}.preview{background:#f5f8ff;border:1px solid #c7d7fe;border-radius:10px;flex-direction:column;gap:6px;margin:10px 14px 0;padding:10px 12px;display:flex}.preview-title{color:#1e40af;font-size:13px;font-weight:600}.preview textarea{resize:vertical;background:#fff;border:1px solid #c7d7fe;border-radius:8px;padding:8px 10px;line-height:1.45}.preview-actions{justify-content:flex-end;gap:8px;display:flex}.form-grid{grid-template-columns:120px 280px;align-items:center;gap:12px 16px;margin:18px 0 22px;display:grid}.form-grid>label{color:var(--muted);font-size:13px}.form-grid select,.form-grid input[type=time]{background:#fff;border:1px solid #d0d3da;border-radius:8px;padding:8px 10px}.days{flex-wrap:wrap;gap:6px;display:flex}.day{cursor:pointer;background:#fff;border:1px solid #d0d3da;border-radius:16px;align-items:center;padding:5px 10px;font-size:13px;display:inline-flex}.day input{display:none}.day.on{background:var(--blue);border-color:var(--blue);color:#fff}.reply-lang{color:var(--muted);align-items:center;gap:6px;margin-left:auto;font-size:12px;display:flex}.reply-lang select{background:#fff;border:1px solid #d0d3da;border-radius:6px;padding:3px 6px;font-size:12px}.reply-lang+.tool-text{margin-left:8px}.tag{white-space:nowrap;border-radius:9px;align-items:center;gap:2px;margin-left:4px;padding:0 7px;font-size:11px;font-weight:600;line-height:18px;display:inline-flex}.tag-row .tag,.result-top .tag,.tag-options .tag{margin-left:0}.tag-blue{color:#1e40af;background:#e0ebff}.tag-green{color:#166534;background:#dcf3e6}.tag-amber{color:#8a5a00;background:#fdf0d2}.tag-red{color:#b42318;background:#fde2e2}.tag-purple{color:#5b21b6;background:#ece6fd}.tag-gray{color:#4b5563;background:#eceef2}.tag-x{color:inherit;opacity:.6;background:0 0;border:none;padding:0 0 0 2px;font-size:13px;line-height:1}.tag-x:hover{opacity:1}.tag-row{flex-wrap:wrap;align-items:center;gap:6px;display:flex;position:relative}.tag-add{color:var(--muted);background:0 0;border:1px dashed #c4c6cc;border-radius:9px;padding:0 8px;font-size:11px;line-height:18px}.tag-picker{z-index:10;border:1px solid var(--line);background:#fff;border-radius:10px;width:230px;padding:8px;position:absolute;top:26px;left:0;box-shadow:0 8px 24px #0000001f}.tag-picker input{border:1px solid #d0d3da;border-radius:6px;width:100%;padding:6px 8px;font-size:13px}.tag-options{flex-direction:column;max-height:200px;margin-top:6px;display:flex;overflow-y:auto}.tag-options button{text-align:left;background:0 0;border:none;border-radius:6px;padding:5px 4px}.tag-options button:hover{background:var(--blue-soft)}.pad-s{padding:6px}.conv-sub{flex-wrap:wrap;align-items:center;gap:0;display:flex}.list-filter{border-bottom:1px solid var(--line);padding:8px 12px}.list-filter select{background:#fff;border:1px solid #d0d3da;border-radius:6px;width:100%;padding:5px 8px;font-size:12px}.qr-pop{z-index:6;border:1px solid var(--line);background:#fff;border-radius:12px;width:360px;padding:8px;position:absolute;bottom:36px;left:80px;box-shadow:0 6px 24px #0000001f}.qr-pop input{border:1px solid #d0d3da;border-radius:6px;width:100%;padding:6px 8px;font-size:13px}.qr-options{flex-direction:column;max-height:260px;margin-top:6px;display:flex;overflow-y:auto}.qr-options button{text-align:left;background:0 0;border:none;border-radius:8px;flex-direction:column;gap:2px;padding:7px 8px;display:flex}.qr-options button:hover{background:var(--blue-soft)}.qr-title{font-size:13px;font-weight:600}.qr-content{color:#60646c;white-space:pre-wrap;-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:12px;display:-webkit-box;overflow:hidden}.admin-page.wide{max-width:1100px}.card{border:1px solid var(--line);background:#fff;border-radius:12px;margin-bottom:18px;padding:18px 22px}.card h3{margin:0 0 6px;font-size:15px}.card .form-grid{margin:12px 0 16px}.qr-list{flex-direction:column;gap:8px;margin:12px 0;display:flex}.qr-item{border:1px solid var(--line);border-radius:10px;flex-direction:column;gap:4px;padding:10px 12px;display:flex}.qr-item .row-actions{text-align:right}.qr-item.editing input,.qr-item.editing textarea,.qr-new input,.qr-new textarea{resize:vertical;border:1px solid #d0d3da;border-radius:8px;padding:7px 10px}.qr-new{flex-direction:column;align-items:flex-start;gap:8px;display:flex}.qr-new input,.qr-new textarea{width:100%}button.link.danger{color:var(--red)}button.primary.small{padding:4px 12px;font-size:12px}.swatches{gap:4px;display:flex}.swatch{border:2px solid #0000;border-radius:50%;width:18px;height:18px;padding:0}.swatch.on{border-color:#111827}.table .num{text-align:right;font-variant-numeric:tabular-nums}.filters{flex-wrap:wrap;align-items:center;gap:8px;margin:12px 0 16px;display:flex}.filters input,.filters select{background:#fff;border:1px solid #d0d3da;border-radius:8px;padding:7px 10px;font-size:13px}.filters input:not([type=date]){width:170px}.filters .date{color:var(--muted);align-items:center;gap:6px;font-size:12px;display:flex}.results{flex-direction:column;gap:8px;display:flex}.result{border:1px solid var(--line);cursor:pointer;background:#fff;border-radius:10px;padding:10px 14px}.result:hover{border-color:#b6c8f7}.result-top{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.grow-right{margin-left:auto}.result-snippet{color:#374151;white-space:nowrap;text-overflow:ellipsis;margin-top:6px;font-size:13px;overflow:hidden}.result-snippet mark{background:#fff1a8;border-radius:2px;padding:0 1px}.pill{color:#4b5563;background:#eceef2;border-radius:9px;padding:1px 8px;font-size:11px}.pill.waiting{color:#8a5a00;background:#fdf0d2}.pill.active{color:#166534;background:#dcf3e6}.page-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.page-head h2{margin:0}.range{align-items:center;gap:6px;display:flex}.range input{border:1px solid #d0d3da;border-radius:8px;padding:6px 8px;font-size:13px}.seg{background:#fff;border:1px solid #d0d3da;border-radius:8px;padding:6px 12px;font-size:13px}.seg.on{background:var(--blue);border-color:var(--blue);color:#fff}.tiles{grid-template-columns:repeat(5,1fr);gap:12px;margin:16px 0 24px;display:grid}.tile{border:1px solid var(--line);background:#fff;border-radius:12px;padding:14px 16px}.tile-label{color:var(--muted);font-size:12px}.tile-value{font-variant-numeric:tabular-nums;margin-top:6px;font-size:24px;font-weight:700}.tile-sub{color:var(--muted);font-size:13px;font-weight:600}.chart{border:1px solid var(--line);background:#fff;border-radius:12px;margin-bottom:24px;padding:12px 12px 4px;position:relative}.chart svg{width:100%;height:auto;display:block}.chart .grid{stroke:#eef0f3;stroke-width:1px}.chart .baseline{stroke:#c4c6cc;stroke-width:1px}.chart .axis{fill:#80838d;font-size:11px}.chart .bar{fill:#2563eb}.chart .bar.on{fill:#1d4ed8}.chart-tip{color:#fff;pointer-events:none;white-space:nowrap;background:#111827;border-radius:8px;padding:8px 10px;font-size:12px;line-height:1.6;position:absolute;top:8px;transform:translate(-50%)}.tip-title{font-weight:700}@media (width<=1100px){.tiles{grid-template-columns:repeat(3,1fr)}}